Resetting your VPN/PRISM Password - Revision history

Weiler at 00:43, 25 March 2025

2025-03-25T00:43:48Z

← Older revision		Revision as of 17:43, 24 March 2025
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	https://private-ssp.gi.ucsc.edu		https://private-ssp.gi.ucsc.edu

	It will ask you for your username (and '''possibly''' ask for a Captcha Challenge based on a determined risk score). It will then discover the email address you provided when your account was created, and it will send a link via email to that address. It will take a minute or so to receive the email. Click on that link in your email and then it will take you back to the password tool and you will be able to change your password.		It will ask you for your UNIX username (and '''possibly''' ask for a Captcha Challenge based on a determined risk score). It will then discover the email address you provided when your account was created, and it will send a link via email to that address. It will take a minute or so to receive the email. Click on that link in your email and then it will take you back to the password tool and you will be able to change your password.

	Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly. But the tool will not alert you of those things for security reasons.		Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly. But the tool will not alert you of those things for security reasons.

Weiler at 23:43, 24 March 2025

2025-03-24T23:43:29Z

← Older revision		Revision as of 16:43, 24 March 2025
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	https://private-ssp.gi.ucsc.edu		https://private-ssp.gi.ucsc.edu

	It will ask you for your username, and ~~also to enter the text you see in~~ a Captcha Challenge. It will then discover the email address you provided when your account was created, and it will send a link via email to that address. It will take a minute or so to receive the email. Click on that link in your email and then it will take you back to the password tool and you will be able to change your password.		It will ask you for your username (and '''possibly''' ask for a Captcha Challenge based on a determined risk score). It will then discover the email address you provided when your account was created, and it will send a link via email to that address. It will take a minute or so to receive the email. Click on that link in your email and then it will take you back to the password tool and you will be able to change your password.

	Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly. But the tool will not alert you of those things for security reasons.		Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly. But the tool will not alert you of those things for security reasons.

Weiler at 02:55, 24 March 2025

2025-03-24T02:55:36Z

← Older revision		Revision as of 19:55, 23 March 2025
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	Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly. But the tool will not alert you of those things for security reasons.		Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly. But the tool will not alert you of those things for security reasons.

	Once you have changed your password, note that your VPN and UNIX password will be changed to that password.		Once you have changed your password, note that your VPN and PRISM UNIX password will be changed to that password.

	If you don't get a password reset email, please email '''cluster-admin@soe.ucsc.edu''' for assistance and we can help you reset your password.		If you don't get a password reset email, please email '''cluster-admin@soe.ucsc.edu''' for assistance and we can help you reset your password.

Weiler at 02:37, 24 March 2025

2025-03-24T02:37:39Z

← Older revision		Revision as of 19:37, 23 March 2025
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	If you have forgotten your VPN password (which is also your PRISM UNIX password), you can reset it yourself with our self service password reset portal:		If you have forgotten your VPN password (which is also your PRISM UNIX password, to login to mustard, emerald, crimson or razzmatazz), you can reset it yourself with our self service password reset portal:

	https://private-ssp.gi.ucsc.edu		https://private-ssp.gi.ucsc.edu

Weiler at 02:35, 24 March 2025

2025-03-24T02:35:33Z

← Older revision		Revision as of 19:35, 23 March 2025
Line 3:		Line 3:
	https://private-ssp.gi.ucsc.edu		https://private-ssp.gi.ucsc.edu

	It will ask you for your username, and also to enter the text you see in a Captcha Challenge. It will then discover the email address you provided when your account was created, and it will send a link via email. Click on that link in your email and then it will take you back to the password tool and you will be able to change your password.		It will ask you for your username, and also to enter the text you see in a Captcha Challenge. It will then discover the email address you provided when your account was created, and it will send a link via email to that address. It will take a minute or so to receive the email. Click on that link in your email and then it will take you back to the password tool and you will be able to change your password.

	Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly. But it will not alert you of those things for security reasons.		Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly. But the tool will not alert you of those things for security reasons.

	Once you have changed your password, note that your VPN and UNIX password will be changed to that password.		Once you have changed your password, note that your VPN and UNIX password will be changed to that password.

	If you don't get a password reset email, please email '''cluster-admin@soe.ucsc.edu''' for assistance and we can help you reset your password.		If you don't get a password reset email, please email '''cluster-admin@soe.ucsc.edu''' for assistance and we can help you reset your password.

Weiler at 02:34, 24 March 2025

2025-03-24T02:34:11Z

← Older revision		Revision as of 19:34, 23 March 2025
Line 5:		Line 5:
	It will ask you for your username, and also to enter the text you see in a Captcha Challenge. It will then discover the email address you provided when your account was created, and it will send a link via email. Click on that link in your email and then it will take you back to the password tool and you will be able to change your password.		It will ask you for your username, and also to enter the text you see in a Captcha Challenge. It will then discover the email address you provided when your account was created, and it will send a link via email. Click on that link in your email and then it will take you back to the password tool and you will be able to change your password.

	Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly.		Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly. But it will not alert you of those things for security reasons.

	Once you have changed your password, note that your VPN and UNIX password will be changed to that password.		Once you have changed your password, note that your VPN and UNIX password will be changed to that password.

			If you don't get a password reset email, please email '''cluster-admin@soe.ucsc.edu''' for assistance and we can help you reset your password.

Weiler at 02:32, 24 March 2025

2025-03-24T02:32:44Z

← Older revision		Revision as of 19:32, 23 March 2025
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	If you have forgotten ~~you~~ VPN password (which is also your PRISM UNIX password), ~~send an email to '''cluster-admin@soe.ucsc.edu''' requesting that your~~ password be reset ~~(include your username in the request).~~		If you have forgotten your VPN password (which is also your PRISM UNIX password), you can reset it yourself with our self service password reset portal:

	~~Once we have sent you your new temporary password, you will need to~~:		https://private-ssp.gi.ucsc.edu

	~~1: Log into~~ the ~~PRISM VPN using this new temporary password~~.		It will ask you for your username, and also to enter the text you see in a Captcha Challenge. It will then discover the email address you provided when your account was created, and it will send a link via email. Click on that link in your email and then it will take you back to the password tool and you will be able to change your password.

	~~2: Log into one of~~ the ~~servers behind the firewall (mustard, emerald, crimson or razzmatazz) using you new temporary password.~~

	~~3: Once~~ you ~~log in there, it should ask you to type in~~ your ~~temporary password one more time~~, ~~then~~ it will ~~ask you to choose~~ a ~~new password~~. ~~If it does not ask you to change your password (because you are logging~~ in ~~with SSH public keys), use the '''passwd''' command to change~~ your ~~password. Once you choose a new password (~~and ~~type~~ it twice for confirmation), log out of your SSH session. '''NOTE:''' Your new password must be 10 characters long, using three or more character classes (lowercase, uppercase, number or special character).

	~~4: Log out (disconnect) from the VPN. '''This step is very important!'''~~

	~~5: Log~~ back ~~into~~ the ~~VPN using your '''new'''~~ password ~~that~~ you ~~chose in step 3.~~

	~~6: Log back into one of the servers (mustard, emerald, crimson or razzmatazz) using~~ your ~~new~~ password.

	~~Assuming all~~ that ~~works~~, ~~your~~ password ~~has been~~ reset. You ~~cannot reset~~ your ~~password to one of the prior five passwords~~ you have ~~used for~~ your ~~account~~.		Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly.

			Once you have changed your password, note that your VPN and UNIX password will be changed to that password.

Weiler at 22:45, 20 February 2025

2025-02-20T22:45:52Z

← Older revision		Revision as of 15:45, 20 February 2025
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	2: Log into one of the servers behind the firewall (mustard, emerald, crimson or razzmatazz) using you new temporary password.		2: Log into one of the servers behind the firewall (mustard, emerald, crimson or razzmatazz) using you new temporary password.

	3: Once you log in there, it should ask you to type in your temporary password one more time, then it will ask you to choose a new password. If it does not ask you to change your password, use the '''passwd''' command to change your password. Once you choose a new password (and type it twice for confirmation), log out of your SSH session. '''NOTE:''' Your new password must be 10 characters long, using three or more character classes (lowercase, uppercase, number or special character).		3: Once you log in there, it should ask you to type in your temporary password one more time, then it will ask you to choose a new password. If it does not ask you to change your password (because you are logging in with SSH public keys), use the '''passwd''' command to change your password. Once you choose a new password (and type it twice for confirmation), log out of your SSH session. '''NOTE:''' Your new password must be 10 characters long, using three or more character classes (lowercase, uppercase, number or special character).

	4: Log out (disconnect) from the VPN. '''This step is very important!'''		4: Log out (disconnect) from the VPN. '''This step is very important!'''

Weiler at 19:17, 27 January 2025

2025-01-27T19:17:39Z

← Older revision		Revision as of 12:17, 27 January 2025
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	2: Log into one of the servers behind the firewall (mustard, emerald, crimson or razzmatazz) using you new temporary password.		2: Log into one of the servers behind the firewall (mustard, emerald, crimson or razzmatazz) using you new temporary password.

	3: Once you log in there, it should ask you to type in your temporary password one more time, then it will ask you to choose a new password. If it does not ask you to change your password, use the '''passwd''' command to change your password. Once you choose a new password (and type it twice for confirmation), log out of your SSH session.		3: Once you log in there, it should ask you to type in your temporary password one more time, then it will ask you to choose a new password. If it does not ask you to change your password, use the '''passwd''' command to change your password. Once you choose a new password (and type it twice for confirmation), log out of your SSH session. '''NOTE:''' Your new password must be 10 characters long, using three or more character classes (lowercase, uppercase, number or special character).

	4: Log out (disconnect) from the VPN. '''This step is very important!'''		4: Log out (disconnect) from the VPN. '''This step is very important!'''

Weiler at 19:10, 27 January 2025

2025-01-27T19:10:50Z

← Older revision		Revision as of 12:10, 27 January 2025
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	1: Log into the PRISM VPN using this new temporary password.		1: Log into the PRISM VPN using this new temporary password.

	2: Log into one of the servers behind the firewall (mustard, emerald, crimson or razzmatazz) using you new temporary password.		2: Log into one of the servers behind the firewall (mustard, emerald, crimson or razzmatazz) using you new temporary password.

	3: Once you log in there, it should ask you to type in your temporary password one more time, then it will ask you to choose a new password. If it does not ask you to change your password, use the '''passwd''' command to change your password. Once you choose a new password (and type it twice for confirmation), log out of your SSH session.		3: Once you log in there, it should ask you to type in your temporary password one more time, then it will ask you to choose a new password. If it does not ask you to change your password, use the '''passwd''' command to change your password. Once you choose a new password (and type it twice for confirmation), log out of your SSH session.

	4: Log out (disconnect) from the VPN. '''This step is very important!'''		4: Log out (disconnect) from the VPN. '''This step is very important!'''

	5: Log back into the VPN using your '''new''' password that you chose in step 3.		5: Log back into the VPN using your '''new''' password that you chose in step 3.

	6: Log back into one of the servers (mustard, emerald, crimson or razzmatazz) using your new password.		6: Log back into one of the servers (mustard, emerald, crimson or razzmatazz) using your new password.

	Assuming all that works, your password has been reset. You cannot reset your password to one of the prior five passwords you have used for your account.		Assuming all that works, your password has been reset. You cannot reset your password to one of the prior five passwords you have used for your account.