Resetting your VPN/PRISM Password: Difference between revisions

Latest revision as of 00:43, 25 March 2025

If you have forgotten your VPN password (which is also your PRISM UNIX password, to login to mustard, emerald, crimson or razzmatazz), you can reset it yourself with our self service password reset portal:

https://private-ssp.gi.ucsc.edu

It will ask you for your UNIX username (and possibly ask for a Captcha Challenge based on a determined risk score). It will then discover the email address you provided when your account was created, and it will send a link via email to that address. It will take a minute or so to receive the email. Click on that link in your email and then it will take you back to the password tool and you will be able to change your password.

Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly. But the tool will not alert you of those things for security reasons.

Once you have changed your password, note that your VPN *and* PRISM UNIX password will be changed to that password.

If you don't get a password reset email, please email cluster-admin@soe.ucsc.edu for assistance and we can help you reset your password.

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-If you have forgotten you VPN password (which is also your PRISM UNIX password), send am email to '''cluster-admin@soe.ucsc.edu''' requesting that your password be reset (include your username in the request).
+If you have forgotten your VPN password (which is also your PRISM UNIX password, to login to mustard, emerald, crimson or razzmatazz), you can reset it yourself with our self service password reset portal:
-Once we have sent you you new temporary password, you will need to:
+ https://private-ssp.gi.ucsc.edu
- ** Log into the PRISM VPN using this new temporary password.
+It will ask you for your UNIX username (and '''possibly''' ask for a Captcha Challenge based on a determined risk score).  It will then discover the email address you provided when your account was created, and it will send a link via email to that address.  It will take a minute or so to receive the email.  Click on that link in your email and then it will take you back to the password tool and you will be able to change your password.
- ** Log into one of the server behind the firewall (mustard, emerald, crimson or razzmatazz) using you new temporary password.
-  ** Once you log in there, it should ask you to type in your temporary password one more time, then it will ask you to choose a new password.  Once you choose a new paasword (and type it twice for confirmation), it will log you out of your SSH session.
- ** Log out of the VPN.
- ** Log back into the VPN using your '''new''' password.
- ** Log back into one of the servers (mustard, emerald, crimson or razzmatazz) using your new password.
-Assuming all that works, your password has been reset.  You cannot reset your password to one of the prior five passwords you have used for your account.
+Note that if your account has expired (and is locked), then you will not receive a password reset email.  You will also not receive an email if you typed in your username incorrectly.  But the tool will not alert you of those things for security reasons.
+Once you have changed your password, note that your VPN *and* PRISM UNIX password will be changed to that password.
+If you don't get a password reset email, please email '''cluster-admin@soe.ucsc.edu''' for assistance and we can help you reset your password.