Resetting your VPN/PRISM Password: Difference between revisions
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It will ask you for your username, and also to enter the text you see in a Captcha Challenge. It will then discover the email address you provided when your account was created, and it will send a link via email. Click on that link in your email and then it will take you back to the password tool and you will be able to change your password. | It will ask you for your username, and also to enter the text you see in a Captcha Challenge. It will then discover the email address you provided when your account was created, and it will send a link via email. Click on that link in your email and then it will take you back to the password tool and you will be able to change your password. | ||
Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly. | Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly. But it will not alert you of those things for security reasons. | ||
Once you have changed your password, note that your VPN *and* UNIX password will be changed to that password. | Once you have changed your password, note that your VPN *and* UNIX password will be changed to that password. | ||
If you don't get a password reset email, please email '''cluster-admin@soe.ucsc.edu''' for assistance and we can help you reset your password. | |||
Revision as of 02:34, 24 March 2025
If you have forgotten your VPN password (which is also your PRISM UNIX password), you can reset it yourself with our self service password reset portal:
https://private-ssp.gi.ucsc.edu
It will ask you for your username, and also to enter the text you see in a Captcha Challenge. It will then discover the email address you provided when your account was created, and it will send a link via email. Click on that link in your email and then it will take you back to the password tool and you will be able to change your password.
Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly. But it will not alert you of those things for security reasons.
Once you have changed your password, note that your VPN *and* UNIX password will be changed to that password.
If you don't get a password reset email, please email cluster-admin@soe.ucsc.edu for assistance and we can help you reset your password.
