Resetting your VPN/PRISM Password

If you have forgotten your VPN password (which is also your PRISM UNIX password, to login to mustard, emerald, crimson or razzmatazz), you can reset it yourself with our self service password reset portal:

https://private-ssp.gi.ucsc.edu

It will ask you for your username, and also to enter the text you see in a Captcha Challenge. It will then discover the email address you provided when your account was created, and it will send a link via email to that address. It will take a minute or so to receive the email. Click on that link in your email and then it will take you back to the password tool and you will be able to change your password.

Note that if your account has expired (and is locked), then you will not receive a password reset email. You will also not receive an email if you typed in your username incorrectly. But the tool will not alert you of those things for security reasons.

Once you have changed your password, note that your VPN *and* UNIX password will be changed to that password.

If you don't get a password reset email, please email cluster-admin@soe.ucsc.edu for assistance and we can help you reset your password.