Duo Pushes Aren't Being Sent to My Phone!
From UCSC Genomics Institute Computing Infrastructure Information
If you are having an issue such that you are trying to login to the Genomics Institute MFA VPN service and you are typing your username and password correctly, but you aren't receiving a Duo Push on your phone (and then the login times out), follow these steps to troubleshoot it.
First, did you enroll your phone in Duo MFA when you set up your CruzID? If not, follow these instructions to get started:
https://its.ucsc.edu/mfa/enroll.html
If you have already done that and you have successfully received Duo Pushes in the past, then follow these steps to debug it:
- If you are on Wifi, try disabling Wifi and just use your phone’s cellular connection. Then try logging in again.
- Make sure that notifications are enabled on the Duo App. Sometimes they weirdly “disable”, and the pushes don’t come in.
- Make sure your phone isn’t in “Do Not Disturb” or “Focus” mode. Sometimes folks have Focus/Do Not Disturb turn on at a certain time of night, which can cause Duo to stop working. If that was the case with you, it may work during the daytime but not in the evening.
- Reboot your phone! You never know.
- Double check that the time and date are correct on your phone. If they aren’t, Duo stops working.
- We’re getting to the bottom of the barrel here. Try “pulling down” on the Duo App screen to see if it refreshes any pending notifications.
- If none of that works, then your may have to re-initialize Duo altogether on your phone, which we can help with.
