Resetting your VPN/PRISM Password

If you have forgotten you VPN password (which is also your PRISM UNIX password), send an email to cluster-admin@soe.ucsc.edu requesting that your password be reset (include your username in the request).

Once we have sent you your new temporary password, you will need to:

1: Log into the PRISM VPN using this new temporary password.
2: Log into one of the servers behind the firewall (mustard, emerald, crimson or razzmatazz) using you new temporary password.
3: Once you log in there, it should ask you to type in your temporary password one more time, then it will ask you to choose a new password.  Once you choose a new password (and type it twice for confirmation), it will log you out of your SSH session.
4: Log out (disconnect) from the VPN.  This step is very important!
5: Log back into the VPN using your new password that you chose in step 3.
6: Log back into one of the servers (mustard, emerald, crimson or razzmatazz) using your new password.

Assuming all that works, your password has been reset. You cannot reset your password to one of the prior five passwords you have used for your account.